Privacy Policy

01 -- Data

Information We Collect

We may collect the following categories of information when you interact with DBM Pneumatic Tools:

• Contact information: your name, company name, job title, email address, telephone number, billing address, shipping address, and other details you provide through an inquiry, quotation request, account, or order.
• Business and project information: information about your trade, workshop, construction or renovation project, furniture production requirements, tool applications, preferred specifications, purchase history, and support needs.
• Communications: messages, product questions, feedback, warranty requests, technical support records, and information included in calls, emails, forms, or other correspondence.
• Transaction information: product selections, quotation details, order information, delivery details, and payment-related information. Payment card details are generally processed by our payment providers and are not stored by us unless expressly stated.
• Technical information: IP address, browser type, device information, operating system, referring pages, pages visited, approximate location, and information about how you use our website.
• Information from business partners: information provided by distributors, dealers, contractors, procurement teams, or other authorized representatives where appropriate and lawful.

02 -- Purpose

How We Use Information

We may use personal information for the following purposes:

• To respond to product inquiries, quote requests, demonstrations, and service questions.
• To process orders, arrange delivery, manage accounts, and provide invoices or other transaction records.
• To recommend suitable pneumatic tools, accessories, consumables, and technical solutions for construction, interior, carpentry, and furniture manufacturing applications.
• To provide installation guidance, operating information, maintenance support, warranty administration, repairs, and product safety communications.
• To improve our website, products, documentation, customer service, and business operations.
• To send service updates, product announcements, educational information, or marketing communications where permitted by law and consistent with your preferences.
• To detect, investigate, and prevent fraud, misuse, security incidents, or other unlawful activity.
• To comply with applicable laws, regulations, legal processes, and legitimate requests from public authorities.

Where required by law, we rely on your consent. In other cases, we may process information to perform a contract, take steps at your request before entering into a contract, comply with a legal obligation, or pursue our legitimate business interests while respecting your rights.

03 -- Disclosure

Sharing Information

We do not sell your personal information. We may share information only when reasonably necessary and appropriate, including with:

• Authorized distributors, dealers, logistics providers, repair centers, and service partners who help us fulfill your request or support your products.
• Technology, hosting, customer relationship management, analytics, communication, payment, and professional service providers acting on our behalf.
• Business partners involved in a quotation, project, delivery, warranty, or support request that you authorize or that is necessary to provide the requested service.
• Government authorities, regulators, courts, or advisers when disclosure is required by law or necessary to protect rights, safety, property, or the integrity of our services.
• A successor or transaction partner in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.

Service providers are expected to use personal information only for the services they provide to us and to maintain appropriate confidentiality and security measures.

04 -- Protection

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete transactions, provide support, resolve disputes, maintain business records, meet legal or accounting requirements, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If you provide project drawings, production schedules, workshop information, or other business materials during a support or quotation process, please avoid including unnecessary personal information or confidential information unrelated to the requested service.

05 -- Control

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information when there is no continuing lawful reason to retain it.
• Request restriction of, or object to, certain processing activities.
• Request a portable copy of information you provided to us.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time by using the unsubscribe option in a message or contacting us directly.

To protect your information, we may need to verify your identity before completing a request. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

06 -- Website

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, support essential functions, understand website usage, measure performance, and improve content. Some technologies may be placed by service providers that help us operate analytics, forms, communications, or other website features.

You can manage cookies through your browser settings or other controls made available on our website. Disabling certain cookies may affect the availability or functionality of some features.

07 -- Eligibility

Children's Privacy

Our website and services are intended for business and professional users. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

08 -- Transfers

International Data Transfers

DBM Pneumatic Tools and our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers and handle information in accordance with applicable privacy laws.

09 -- Updates

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our website after an update means that you acknowledge the revised Policy to the extent permitted by law.

10 -- Contact

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need help understanding how your information is handled, please contact DBM Pneumatic Tools using the details below.